Centro de ayuda
SMM Africa Help Center
Find an answer, follow a guided task, or get help with an order or payment.
¿Con qué necesitas ayuda?
Elija un problema para ver qué comprobar primero.
Contactar con asistencia
Open Support and choose Instagram, WhatsApp, or Telegram. Instagram is our primary inbox. You can message us directly or prepare a message with your order or payment reference first. Support is provided in the messaging app; there is no ticket form.
Send the message in your chosen app and keep follow-ups in the same conversation. Never share passwords, PINs, or API keys.
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Change the currency used for prices
Use the currency selector in the header. New Order, Services, and price changes in Updates follow your selected currency. Services price filters and comparison totals use that currency too. Payment methods may charge in a different currency; check the payment summary before paying.
If prices still look inconsistent, contact support with the page and selected currency.
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Switch between full and compact order views
On Orders, choose Full view for more explanation or Compact view for tighter rows and cards. Status warnings and order actions remain available. Choose Relative dates or Exact dates to change how order times appear. View details opens the full order record.
If an order needs attention, message support with its order ID.
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Follow service and saved-service changes
Open Updates to review price, availability, quantity-limit, and refill changes. Filter all services, your favorites, or services ordered before. Old and new prices use your selected currency. Mark displayed updates read after reviewing them. Saved services are also checked in the background; the first check establishes a baseline.
Review current service terms before placing another order. Use View service to open the service.
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Are automatic subscriptions available?
Subscriptions are no longer offered. Use New Order to place a single order or choose Mass order for multiple targets. Each purchase requires your review and confirmation.
For questions about an existing order, contact support with its reference.
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Payment pending
Open payment history and check the latest status. Follow any outstanding checkout or phone prompt. Do not start a second payment while the first result is uncertain.
If the provider says completed but the payment remains pending, contact support with the reference, method, amount and approximate time.
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Wallet not credited
Match the provider receipt to the payment in history, then check its status and the wallet balance. A payment attempt or pending status does not mean the wallet has been credited.
If payment is confirmed but the balance is still wrong, send support the payment reference and receipt details. Never share your PIN or one-time code.
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Order not starting
Open the order and compare its current status with the service's stated start and delivery expectations. Check that the target is public and matches the service requirements. Avoid placing a duplicate order.
If the stated start window has passed or an error appears, contact support with the order ID and what you expected.
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Order partially completed
Open the order to compare the ordered quantity, delivered quantity and remaining amount. Check wallet history for any recorded adjustment before ordering again.
If the delivered quantity or wallet adjustment does not match the order record, ask support to review the order ID.
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Request a refill
Check the original service's refill terms and window, then open the order. Use the refill action if it is available. Keep the original target public and unchanged while the request is reviewed.
If the order appears eligible but no refill action is available, contact support with its ID. Refill availability depends on the service terms.
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Request a refund or cancellation
Open the order and check whether cancellation is available. Delivery already in progress may not be stoppable. Read the refunds and delivery policy and check wallet history for any existing credit.
Ask support to review the order ID if no action is available. A request does not guarantee cancellation or a refund.
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Wrong link or quantity
Before submitting, click Service or Details at the top of the order form to go back without losing your entries. Correct the target or quantity, then review again. After submission, check the order's available actions before retrying; editing the original order may no longer be possible.
If already submitted, contact support with the order ID and the correction needed. Do not submit a replacement while the first result is uncertain.
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Choose a service and place your first order
Choose a platform and service, read its target requirements and terms, then choose Single order or Mass order in the details and enter the required targets and quantities. Review the total and available balance before confirming the purchase yourself.
If a field blocks progress, follow its error message or ask support which requirement is missing.
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Add funds to your wallet
Choose an available method for your country, check the currency, fee and expected wallet credit, then follow that method's payment instructions. Wait for confirmed wallet credit before spending it.
If your payment route is unavailable, choose another supported method or contact support. Never transfer using account details from an unofficial message.
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Cannot access account
Use password recovery with your account email. Check spam folders for the recovery message and use the latest link. Never send your password or recovery code to anyone.
If recovery does not work, contact the official support team with your account email and the error shown.
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Informar de un error
Note the page, what you tried, what happened and your device or browser. Check whether refreshing resolves a display issue, but check Orders or payment history before repeating a purchase or payment.
Send the steps to reproduce and a screenshot with private details hidden.
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Solicitar una función
Describe the task you want to finish, what currently gets in the way and how your proposed change would help.
Send the suggestion through an official support channel; include an example of the workflow.
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Connect an API integration
Open the API documentation and start with a read-only balance or services request. Keep your key private. Check an order's status before retrying any purchase request after a timeout.
Contact support with the action and error, excluding your API key.
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Empezando
Cómo usar SMM Africa
Create an account
Visit smm.africa and register with a valid email so you can fund your wallet, place orders, and track activity in one place.
Add funds
Open Add Funds and choose M-Pesa, crypto, cards, or another supported route depending on your location and workflow.
Select a service
Go to Services, choose a platform, then compare service types such as followers, views, subscribers, or likes.
Place your order
Paste the correct profile, post, video, or channel link, set the quantity, confirm the total, and submit.
Track and manage
Use the Orders page to monitor status changes, recent activity, refunds, refill requests, and support follow-up when needed.
Preguntas frecuentes
Payments, delivery and order actions
When can I use a pending payment?
Only after the payment is confirmed and the wallet credit is available. Check payment history before trying again.
What does partial delivery mean?
The order has delivered only part of the requested quantity. Check the order details and wallet history for the recorded remaining amount and any adjustment.
Is every order eligible for refill?
No. Eligibility and the refill window depend on the original service terms. Open the order to check available actions.
¿Puedo cancelar un pedido después de enviarlo?
Use cancellation if the order offers it. Orders already being delivered may not be stoppable; contact support for a review when no action is available.
Continuar desde aquí
Sigue sin perder tu lugar
Choose the full workflow, live pricing, service catalog, or policy guide next.
Explore the growth hub
Find growth guides for Instagram, TikTok, YouTube, Facebook, Telegram, and more.
Plan Instagram growth
Use the problem-first page when you want visibility or credibility guidance before ordering.
Plan TikTok momentum
Use the momentum-first page when a fresh post needs a cleaner launch route.
Plan YouTube growth
Use the channel-first page when visibility and monetization support matter more than raw service browsing.
See how SMM Africa works
Read the full onboarding, funding, ordering, and tracking workflow.
Verifique el precio actual
See live starting rates before you fund your wallet.
Explorar servicios en vivo
Compare real categories, service names, and controls before you order.
Lea la guía de reembolsos y tiempos de entrega
Use the dedicated public policy page when you want deeper support detail.
Contacto
Canales de soporte
Start with the Help Center for quick answers. Message our team through Instagram, WhatsApp, or Telegram and keep follow-ups in the same conversation.
Ready for the next step?
¿Listo para pasar de la ayuda al pedido?
Abre tu cuenta si ya estás listo para financiar y pedir, o compara servicios primero si todavía quieres revisar opciones.