Centre d'aide
SMM Africa Help Center
Find an answer, follow a guided task, or get help with an order or payment.
Pour quoi avez-vous besoin d'aide ?
Choisissez un problème pour voir ce qu'il faut vérifier en premier.
Payment pending
Open payment history and check the latest status. Follow any outstanding checkout or phone prompt. Do not start a second payment while the first result is uncertain.
If the provider says completed but the payment remains pending, contact support with the reference, method, amount and approximate time.
Cette réponse a-t-elle résolu votre problème ?
Wallet not credited
Match the provider receipt to the payment in history, then check its status and the wallet balance. A payment attempt or pending status does not mean the wallet has been credited.
If payment is confirmed but the balance is still wrong, send support the payment reference and receipt details. Never share your PIN or one-time code.
Cette réponse a-t-elle résolu votre problème ?
Order not starting
Open the order and compare its current status with the service's stated start and delivery expectations. Check that the target is public and matches the service requirements. Avoid placing a duplicate order.
If the stated start window has passed or an error appears, contact support with the order ID and what you expected.
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Order partially completed
Open the order to compare the ordered quantity, delivered quantity and remaining amount. Check wallet history for any recorded adjustment before ordering again.
If the delivered quantity or wallet adjustment does not match the order record, ask support to review the order ID.
Cette réponse a-t-elle résolu votre problème ?
Request a refill
Check the original service's refill terms and window, then open the order. Use the refill action if it is available. Keep the original target public and unchanged while the request is reviewed.
If the order appears eligible but no refill action is available, contact support with its ID. Refill availability depends on the service terms.
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Request a refund or cancellation
Open the order and check whether cancellation is available. Delivery already in progress may not be stoppable. Read the refunds and delivery policy and check wallet history for any existing credit.
Ask support to review the order ID if no action is available. A request does not guarantee cancellation or a refund.
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Wrong link or quantity
Before submitting, use Edit in the review to correct the target or quantity. After submission, check the order's available actions before retrying; editing the original order may no longer be possible.
If already submitted, contact support with the order ID and the correction needed. Do not submit a replacement while the first result is uncertain.
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Choose a service and place your first order
Choose a platform and service, read its target requirements and terms, then enter the target and quantity. Review the total and available balance before confirming the purchase yourself.
If a field blocks progress, follow its error message or ask support which requirement is missing.
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Add funds to your wallet
Choose an available method for your country, check the currency, fee and expected wallet credit, then follow that method's payment instructions. Wait for confirmed wallet credit before spending it.
If your payment route is unavailable, choose another supported method or contact support. Never transfer using account details from an unofficial message.
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Cannot access account
Use password recovery with your account email. Check spam folders for the recovery message and use the latest link. Never send your password or recovery code to anyone.
If recovery does not work, contact the official support team with your account email and the error shown.
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Signaler une anomalie
Note the page, what you tried, what happened and your device or browser. Check whether refreshing resolves a display issue, but check Orders or payment history before repeating a purchase or payment.
Send the steps to reproduce and a screenshot with private details hidden.
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Demander une fonctionnalité
Describe the task you want to finish, what currently gets in the way and how your proposed change would help.
Send the suggestion through an official support channel; include an example of the workflow.
Cette réponse a-t-elle résolu votre problème ?
Connect an API integration
Open the API documentation and start with a read-only balance or services request. Keep your key private. Check an order's status before retrying any purchase request after a timeout.
Contact support with the action and error, excluding your API key.
Cette réponse a-t-elle résolu votre problème ?
Premiers pas
Comment utiliser SMM Africa
Create an account
Visit smm.africa and register with a valid email so you can fund your wallet, place orders, and track activity in one place.
Add funds
Open Add Funds and choose M-Pesa, crypto, cards, or another supported route depending on your location and workflow.
Select a service
Go to Services, choose a platform, then compare service types such as followers, views, subscribers, or likes.
Place your order
Paste the correct profile, post, video, or channel link, set the quantity, confirm the total, and submit.
Track and manage
Use the Orders page to monitor status changes, recent activity, refunds, refill requests, and support follow-up when needed.
Questions fréquemment posées
Payments, delivery and order actions
When can I use a pending payment?
Only after the payment is confirmed and the wallet credit is available. Check payment history before trying again.
What does partial delivery mean?
The order has delivered only part of the requested quantity. Check the order details and wallet history for the recorded remaining amount and any adjustment.
Is every order eligible for refill?
No. Eligibility and the refill window depend on the original service terms. Open the order to check available actions.
Puis-je annuler une commande après l'avoir soumise ?
Use cancellation if the order offers it. Orders already being delivered may not be stoppable; contact support for a review when no action is available.
Continuez à partir d'ici
Continuez sans perdre votre place
Choose the full workflow, live pricing, service catalog, or policy guide next.
Explore the growth hub
Find growth guides for Instagram, TikTok, YouTube, Facebook, Telegram, and more.
Plan Instagram growth
Use the problem-first page when you want visibility or credibility guidance before ordering.
Plan TikTok momentum
Use the momentum-first page when a fresh post needs a cleaner launch route.
Plan YouTube growth
Use the channel-first page when visibility and monetization support matter more than raw service browsing.
See how SMM Africa works
Read the full onboarding, funding, ordering, and tracking workflow.
Vérifier prix actuel
See live starting rates before you fund your wallet.
Parcourir les services en direct
Compare real categories, service names, and controls before you order.
Lire le guide des remboursements et des délais de livraison
Use the dedicated public policy page when you want deeper support detail.
Contacter
Canaux d'assistance
Start with the Help Center for quick answers. For account help, bug reports, or feature requests, prepare a structured message and continue on WhatsApp, Telegram, or Instagram.
Ready for the next step?
Prêt à passer de l'aide à la commande ?
Ouvrez votre compte si vous êtes prêt à l'alimenter et à commander, ou comparez d'abord les services si vous voulez encore parcourir les options.