FAQ detail

What if my payment was deducted but my balance wasn't added?

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FAQ detail

What if my payment was deducted but my balance wasn't added?

A clear answer first, with quick links to pricing, services, or broader help when you need them.

Quick answer

Quick answer

This can happen with manual or crypto payments. Manual methods like Bank Transfer, Payoneer, or Wise don't auto-credit - open a support ticket with your payment details to confirm and add your balance. For crypto, open a ticket if the payment was underpaid, sent on the wrong network, or sent with low fees.

Full answer

This can happen with manual or crypto payments. Manual methods like Bank Transfer, Payoneer, or Wise don't auto-credit - open a support ticket with your payment details to confirm and add your balance. For crypto, open a ticket if the payment was underpaid, sent on the wrong network, or sent with low fees.

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