This can happen with manual or crypto payments. Manual methods like Bank Transfer, Payoneer, or Wise don't auto-credit - open a support ticket with your payment details to confirm and add your balance. For crypto, open a ticket if the payment was underpaid, sent on the wrong network, or sent with low fees.
What if my payment was deducted but my balance wasn't added?
Start with the clear answer, then use the fuller answer and related links to keep moving.
What if my payment was deducted but my balance wasn't added?
A clear answer first, with quick links to pricing, services, or broader help when you need them.
Quick answer
Quick answer
This can happen with manual or crypto payments. Manual methods like Bank Transfer, Payoneer, or Wise don't auto-credit - open a support ticket with your payment details to confirm and add your balance. For crypto, open a ticket if the payment was underpaid, sent on the wrong network, or sent with low fees.
Continue from here
Pick the route that matches what you need next
Once you have your answer, you can go back to the full FAQ, open the Help Center, or move into pricing and live services.
Back to all FAQs
Return to the main FAQ index when you want to browse more questions.
Open the Help Center
Use Help Center for broader guidance around funding, ordering, and support.
Check current pricing
Move into live rates once you have your answer and you are closer to buying.
Browse live services
Compare the actual catalog when you are ready to choose a live option.
Ready for the next step?
Need broader help next?
Use the Help Center when you need broader guidance, or go into pricing and live services when you are ready to compare actual options.