SMM Africa Help Center

Open Support and choose Instagram, WhatsApp, or Telegram. Instagram is our primary inbox. You can message us directly or prepare a message with your order or payment reference first. Support is provided in the messaging app; there is no ticket form.

Send the message in your chosen app and keep follow-ups in the same conversation. Never share passwords, PINs, or API keys.

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Use the currency selector in the header. New Order, Services, and price changes in Updates follow your selected currency. Services price filters and comparison totals use that currency too. Payment methods may charge in a different currency; check the payment summary before paying.

If prices still look inconsistent, contact support with the page and selected currency.

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On Orders, choose Full view for more explanation or Compact view for tighter rows and cards. Status warnings and order actions remain available. Choose Relative dates or Exact dates to change how order times appear. View details opens the full order record.

If an order needs attention, message support with its order ID.

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Open Updates to review price, availability, quantity-limit, and refill changes. Filter all services, your favorites, or services ordered before. Old and new prices use your selected currency. Mark displayed updates read after reviewing them. Saved services are also checked in the background; the first check establishes a baseline.

Review current service terms before placing another order. Use View service to open the service.

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Subscriptions are no longer offered. Use New Order to place a single order or choose Mass order for multiple targets. Each purchase requires your review and confirmation.

For questions about an existing order, contact support with its reference.

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Open payment history and check the latest status. Follow any outstanding checkout or phone prompt. Do not start a second payment while the first result is uncertain.

If the provider says completed but the payment remains pending, contact support with the reference, method, amount and approximate time.

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Match the provider receipt to the payment in history, then check its status and the wallet balance. A payment attempt or pending status does not mean the wallet has been credited.

If payment is confirmed but the balance is still wrong, send support the payment reference and receipt details. Never share your PIN or one-time code.

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Open the order and compare its current status with the service's stated start and delivery expectations. Check that the target is public and matches the service requirements. Avoid placing a duplicate order.

If the stated start window has passed or an error appears, contact support with the order ID and what you expected.

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Open the order to compare the ordered quantity, delivered quantity and remaining amount. Check wallet history for any recorded adjustment before ordering again.

If the delivered quantity or wallet adjustment does not match the order record, ask support to review the order ID.

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Check the original service's refill terms and window, then open the order. Use the refill action if it is available. Keep the original target public and unchanged while the request is reviewed.

If the order appears eligible but no refill action is available, contact support with its ID. Refill availability depends on the service terms.

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Open the order and check whether cancellation is available. Delivery already in progress may not be stoppable. Read the refunds and delivery policy and check wallet history for any existing credit.

Ask support to review the order ID if no action is available. A request does not guarantee cancellation or a refund.

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Before submitting, click Service or Details at the top of the order form to go back without losing your entries. Correct the target or quantity, then review again. After submission, check the order's available actions before retrying; editing the original order may no longer be possible.

If already submitted, contact support with the order ID and the correction needed. Do not submit a replacement while the first result is uncertain.

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Choose a platform and service, read its target requirements and terms, then choose Single order or Mass order in the details and enter the required targets and quantities. Review the total and available balance before confirming the purchase yourself.

If a field blocks progress, follow its error message or ask support which requirement is missing.

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Choose an available method for your country, check the currency, fee and expected wallet credit, then follow that method's payment instructions. Wait for confirmed wallet credit before spending it.

If your payment route is unavailable, choose another supported method or contact support. Never transfer using account details from an unofficial message.

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Use password recovery with your account email. Check spam folders for the recovery message and use the latest link. Never send your password or recovery code to anyone.

If recovery does not work, contact the official support team with your account email and the error shown.

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Note the page, what you tried, what happened and your device or browser. Check whether refreshing resolves a display issue, but check Orders or payment history before repeating a purchase or payment.

Send the steps to reproduce and a screenshot with private details hidden.

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Describe the task you want to finish, what currently gets in the way and how your proposed change would help.

Send the suggestion through an official support channel; include an example of the workflow.

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Open the API documentation and start with a read-only balance or services request. Keep your key private. Check an order's status before retrying any purchase request after a timeout.

Contact support with the action and error, excluding your API key.

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