Request personal data deletion
You can request deletion of your personal data whether your account is open or closed. Signing in, closing your account, and settling wallet credit or orders are not required to make a privacy request.
Send your request
Email [email protected] with your username or former account email and the data you want deleted. You may request deletion of all eligible personal data. We may need to verify account ownership before processing your request.
Do not send your password, API key, authenticator code, or full payment card details.
Prepare deletion request email
This opens a draft in your email app. Your request is sent only when you send the email. If no email app opens, email [email protected] directly with the subject "Personal data deletion request".
Account closure and retained data
Close account in Account → Security permanently disables sign-in and API access and signs out your devices. It replaces the account email and credentials and removes authenticator secrets and notification destinations. It keeps your username and linked records; it does not erase all personal data.
Payment, order, refund, support, accounting, and security records may be retained where necessary for tax, disputes, fraud prevention, or legal obligations. A privacy request allows support to review which personal data can be deleted and explain any retention and its duration.
You can still email us after closing your account. Include your former username or account email so we can identify the relevant records.