Read status alongside the service notes
Start time and completion time differ. A listing may estimate when work begins, while a large order takes longer to finish. Compare status with the original notes, target, quantity, and current service notices. Reported status can lag behind activity on the target.
Status and your next action PendingRecorded and awaiting further progress.Keep the order ID; check the start estimate rather than submitting again. Processing / In progressActive workflow; labels can represent different provider stages.Monitor the original order and keep the target available. PartialLess than the requested quantity reported fulfilled.Review remains, charge, and wallet adjustments. CompletedThe fulfillment system reports completion.Check the target independently and review eligible refill terms after a drop. CanceledThe order will not continue in that state.Check final accounting before placing a corrected order.Work through a partial order
Illustrative example: a 1,000-unit order shows 300 remaining. That is reported fulfillment of 700 units, not proof of 700 retained or engaged accounts. Inspect the target and final accounting. Packages can have different adjustment rules. Use the current policy and recorded wallet adjustment to resolve the balance.
Request cancellation or refill
Open the order and inspect available actions. Cancellation requested is different from cancellation confirmed. Refill applies only to eligible listings and qualifying drops within their window. If an action is missing, ask support; another order does not create refill eligibility.
If an order appears stuck
Check that the target is correct, available, and unchanged. Compare elapsed time with the service guidance. Contact support with the order ID, service ID, placement time, and discrepancy when an estimate has passed or details conflict. Never include account credentials.
Avoid duplicates after a timeout
Inspect order history before resubmitting after a connection failure. An order may have been accepted even if its response never reached your browser. API users should follow the integration guide. A second accepted request can create another charge.
Measure reach, enquiries, purchases, and retention separately. Completed status is an operational result, not a guarantee of account safety, audience quality, or revenue.