FAQ detail

I was charged but my wallet is not credited. What should I do?

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1Read the clear answer firstUse the quick answer when you want the shortest path to clarity on this question.
2Use the full answer if you need moreThe fuller answer stays close so you do not have to jump around for the details.
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FAQ detail

I was charged but my wallet is not credited. What should I do?

A clear answer first, with quick links to pricing, services, or broader help when you need them.

Quick answer

Quick answer

Keep the payment reference, amount, currency, and time. Open Payment history in Add Funds and check the original payment before paying again. If money was deducted and credit is missing, contact support with that reference and a redacted receipt. Do not send a PIN, one-time code, password, or full card details.

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Full answer

Keep the payment reference, amount, currency, and time. Open Payment history in Add Funds and check the original payment before paying again. If money was deducted and credit is missing, contact support with that reference and a redacted receipt. Do not send a PIN, one-time code, password, or full card details.

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Payments and wallet credit

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